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Total Operational Control: The 7-Stage RATHCARE™ Framework



Marketing is just noise if your operations leak. The RATHCARE™ System is an end-to-end governance framework designed to protect Irish surgery hours from non-compliance, no-shows (DNAs), and financial friction


"Diagram of the RATHCARE 7-step dental operations system: Demand Control, Enquiry Governance, PRSI Funding Qualification, DNA Suppression, Surgery Handoff, Revenue Recovery, and GDPR Reporting.

The Deep Dive (The 7 Steps)




Step 1: Demand Control

Compliance-Safe Patient Entry

We don't just 'turn on ads.' We regulate patient volume based on your clinic's current capacity. This ensures you are never flooded, and every patient entry adheres to strict Irish advertising standards



Step 2: Enquiry Governance

Front Desk Load Protection

Your reception team is busy. This system acts as a 'Digital Gatekeeper,' filtering out low-intent queries and tyre-kickers so your staff only speak to patients who are ready to book..



Step 3: Finance Qualification

Price Friction Removal (PRSI & Med 2)

We tackle the money conversation early. Our system pre-validates PRSI entitlements and explains Med 2 tax relief benefits before the patient sits in the chair, removing payment shock and increasing acceptance rates.



Step 4: Attendance Confirmation & DNA Suppression

 Surgery Time Protection

A booked slot isn't revenue; a seated patient is. We use a multi-touch 'DNA Suppression Protocol' (Did-Not-Attend) that psychologically commits the patient to the appointment, reducing no-shows to near zero



Step 5: Surgery Occupancy Handoff

Zero Disruption Clinical Flow

The baton pass. We ensure all patient data, deposits, and medical history notes are seamlessly handed over to your clinical team, ensuring the dentist can focus purely on treatment, not admin




Step 6: Post-Visit Revenue Recovery

Value Retention & Recall

The system doesn't stop at the procedure. We automate the 'Recall Loop,' ensuring satisfied patients return for hygiene and high-value follow-ups, maximizing the Lifetime Value (LTV) of every chair hour



Step 7:  Reporting & GDPR

The Owner Confidence Layer

Sleep soundly knowing your data is secure. This layer provides transparent reporting on revenue and occupancy while maintaining rigorous GDPR compliance for sensitive patient data.


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Top questions answered


The RATHCARE™ System is a 7-step operational framework designed for Irish dental clinics. It integrates demand control, enquiry governance, and financial qualification to stop appointment leakage and protect surgery hours.

We use a "DNA Suppression Protocol" (System 4). This replaces standard reminders with a psychological commitment phase, securing deposits or verbal contracts before the appointment is finalized in the diary.

Yes. System 3 (Financial & Funding Qualification) automatically pre-validates patients for PRSI entitlements and Med 2 tax relief, filtering eligibility before they reach the reception desk.